FAQs

If you have any questions or concerns, please feel free to email our customer experience team at [email protected], or select "No, I need more help" to chat with us. We're available Monday-Friday from 9 am-6 pm ET and are always happy to help. 

Please note: Because we have a small team, we do not have a staffed phone line at this time.

Find Bocce's in store near you by using our store locator linked here.

At this time, Bocce's is only available in the U.S. (*and select parts of Canada, too!) and we do not have the capability to ship outside of the U.S.

*For our furry friends in Canada: you can now find our treats in store using our store locator and online at Homes Alive Pets.

We hope to be able to treat more of our furry friends internationally in the future!

We're sorry you're having trouble applying a discount code to your order! There are a few reasons a discount code may not apply to your order:

• The discount code has expired: expiration dates for our promotional offers are listed in the fine print of the email in which they're provided.
• There is already another discount code applied to your order: we only allow the use of one discount code per order.
• Your order includes subscription items: discount codes are typically only valid on one-time purchases.
• Your order does not meet the minimum requirements: if a discount code applies to orders over $X, we recommend ensuring your subtotal is at least $X not including shipping charges.

If none of the above apply to your order, please feel free to reach out to our team - we're always happy to help.

Yes! Please visit the product's page at boccesabakery.com and opt-in for a back in stock notification by selecting “Notify Me When Available”, entering your email address in the pop up window, and selecting “Notify Me When Available” again to submit. You’ll be sent an email as soon as it’s back!

If you have a partnership or collaboration proposal, please contact us at [email protected]. If your proposal aligns with our current interests, we will contact you to discuss the opportunity further. We appreciate your interest!

You can find our Satisfaction Guarantee here

Free Shipping

We offer free ground shipping* all one-time orders over $50 with discounts applied. (This offer is not valid for wholesale customers.)

*Excludes Hawaii, Alaska, and US territories. We offer ground shipping rates to Hawaii and Alaska, as well as all US territories, including AFO/FPO.

For orders under $50, shipping rates are calculated dynamically based on the weight of your order and shipping address.

International Shipping 

At this time, Bocce's is only available in the U.S. (*and select parts of Canada, too!) and we do not have the capability to ship outside of the U.S. We hope to be able to treat more of our furry friends internationally in the future!

*For our furry friends in Canada: you can now find our treats in store using our store locator and online at Homes Alive Pets.

We expect all orders to arrive in 4-10 business days.

Your order will be packed and headed to your furry friend within 3-5 business days - we will notify you just as soon as its been shipped! *Estimated transit time is dependent on shipping method (listed below) and is in addition to processing time.

• Standard ( Free ) Shipping: Estimated 3-5 business days
• Expedited Shipping: Estimated 2-3 business days
• Rush Shipping: Estimated 1-2 business days

If there is anything we can do to help while you and your furry friend await your Bocce's delivery, please reach out to us. We love hearing from you - [email protected]

Currently, we are unable to ship orders to military zones, bases, or APO, FPO, and DPO addresses (both inside and outside the US mainland).

We would still love to get our products to your furry friend, though! If you have a friend or family member with a standard residential or commercial address who can receive the package for you, please feel free to use their shipping address at checkout.

If you have an active subscription tied to a military address, please update your shipping details in your account dashboard to a non-military address to prevent any disruptions to your upcoming deliveries.

Yes! Select "Subscribe & Save" when you add a treat to your cart to receive a recurring delivery every 30, 60, or 90 days. 

Every Subscribe & Save order is discounted 10% and free shipping also applies for orders $50+!

You can manage your subscription order (edit the frequency of your recurring order, your pets' blends, your shipping address and method, or billing details) at any time prior to your order being processed by logging into your account and selecting "Manage Subscriptions". You will receive notification of all upcoming recurring order charges (3) days in advance of order processing. 

*Please note: Once orders are processed, we cannot guarantee cancelations or changes 

We do not offer gift notes at this time. Orders do not contain pricing or invoices.

We cannot accept returns or exchanges - but, we always want to ensure your furry friend is happy. Please see if you qualify for our satisfaction guarantee or reach out to our customer experience team at [email protected] and let us know how we can help.

Please reach out to our customer experience team at [email protected] for assistance. Because of how quickly orders are printed and processed, we cannot guarantee that we will be able to edit or cancel your order once its been placed. We always do our best to accommodate requests, but please know, in some cases, it may be too late to make changes.

All of our recipes are safe for pets of all ages. For puppies specifically, we recommend our Soft & Chewy recipes with a soft texture perfect for baby teeth and our low-calorie, bite-sized Training Treats for learning new tricks and doggie manners, too.

Our Supplements are recommended for dogs 1 year and older.

We always recommend referring back to your vet (by sharing ingredient lists and guaranteed analysis of our goodies) if your pet is on a restricted diet since we aren't experts and want to ensure your furry friend gets the best nutrition advice for their condition. 

Bocce's treats have a shelf life of 18 months after leaving the oven and specific "best by" dates are printed on every treat's package!

Our treats are guaranteed to be fresh (with all of their nutritional value) until the printed "best by" date.

To ensure your furry friend receives our freshest batch, we will not send treats that are less than 5 months away from their best by date.*

*Unless stated otherwise in the product description - often only the case for discounted recipes.

Ingredients: Organic Rye Flour, Beef, Beef Liver, Carrots, Cheddar Cheese, and Parsley... that's it!

Guaranteed Analysis: Protein: 19.9% Fat: 7.2% Fiber: 1.3% Moisture: 12.6%

Calorie Content: 93 Calories/treat

*Storage Instructions: Store in a cool, dry place with an air-tight seal for up to 12 months.

No - Bocce's has never had a recall of any kind.

Bocce's Pup Perks rewards are meant to reward yours (and your furry friends') loyalty. "Biscuits" (like points) are rewarded for making purchases, completing actions on social, and celebrating birthdays!

To redeem the "Biscuits" you've earned for rewards towards future purchases, click Pup Perks in the footer of our site's home page (or click here) and, if you aren't already logged in, click "Already have an account? Sign in" to do so.

You'll see your "Biscuit" count in the top portion of the panel. If you've already redeemed Biscuits for a reward, you'll find that reward's corresponding discount code to be applied at checkout by clicking "Your rewards".

To redeem your "Biscuits" for a new reward, select "All Rewards" and then "Redeem" next to the offer of your choice. You'll be given a corresponding discount code and can click "Apply code" to auto-apply the reward to your cart.

Please Note: Reward discount codes cannot be combined with other promotional offers and are not valid on wholesale or recurring orders.

Yes! Our entire Bocce's Spa line is natural, safe, and eco-friendly. We use limited, clean ingredients with no synthetic colors or perfumes. All of our formulas are sulfate- and paraben-free, and they are proudly blended in the USA.

We sure do! For pups who prefer to skip bath time, we recommend our Don't Worry Don't Rinse Me waterless foam shampoo. It doesn't just mask odors; it actually cleans and moisturizes your dog's coat without needing any water. It's made with a fresh blend of essential oils, including balsam, cedarwood, rosemary, and orange oil.

We have a few plant-powered options to keep your furry friend comfortable during bug season:

Flea Flicker Tick Kicker Spray: Helps kill and repel fleas, ticks, and mosquitoes using natural oils that bugs hate, like geranium, clove, and peppermint.

Quit The Itch Shampoo and Quit The Itch Spray: Both are made with plant-powered neem oil to ease itching, swelling, and discomfort. They are perfect for soothing skin irritated by dryness, allergies, or bug bites.

We offer two gentle, botanical-based cleansers for those sensitive areas:

Eyes So Bright: Cleans and soothes without burning or drying. It removes debris and reduces runny eyes using natural botanicals like Witch Hazel, Goldenseal, Gotu Kola, and Echinacea.

Ears All Right: Gently cleans the ears and ear flaps, breaks down wax, and helps with irritation using Calendula, Rosemary, Cinnamon, and Myrrh.